FAQ

Rooterville Animal Sanctuary is a small farm located in Melrose, FL that provides a safe and compassionate refuge to rescued farm animals. These precious farm animals are just like our pet dogs and cats. Everyone is an individual who deserves to be loved and be treated kindly.

At Rooterville, ALL animals are treated with kindness and compassion.  We provide them all with a healthy diet and comfy home filled with love and good care. Our facility is meant to fulfill the animals' needs and natural behaviors.  You will find grass, clean feeding areas off of the ground, plenty of fresh water and bedding as well as fans, fly control and other things that keep our animals comfortable in any weather.

Our residents, which we kindly refer to as ambassadors, are the lucky ones who have come here from all sorts of situations but primarily as the result of abuse, abandonment, and neglect. They include pot-bellied pigs, farm pigs, cows, goats, turkeys, peacocks, mini-horses, chickens and a few dogs and  lots of cats. Rooterville Animal Sanctuary currently provides a beautiful home to around one hundred rescued animals.

Rooterville was founded by Elaine West in 2004 to care for the many unwanted, abandoned, and abused pot-bellied pigs in need of a safe and loving home. Unfortunately, most animal control agencies or Humane Societies will not take in unwanted pet pigs or farm animals, so many of these former pets end up meeting a gruesome fate simply because no one is there to help.  

Due to lack of funding, we are no longer able to accept pigs or other animals. 

Rooterville Animal Sanctuary is home to about one hundred farm animals. Our wide variety of animals includes cows, mini-horses, a goat, chickens, turkeys, peacocks,dogs, lots of cats, and primarily pot-bellied pigs and few farm pigs.  Most of our animals are in their senior years now since Rooterville has been helping animals for over 20 years now.

Rooterville Animal Sanctuary offers a wide variety of products in our shop, The Pink Pigs where you can shop and 100% of proceeds will help us care for the animals at Rooterville.
We have lots of animal-themed jewelry, high quality stuffed animals, animal-themed decor, toys, pet supplies and accessories in our online store.  You can shop and help the animals  at www.thepinkpigs.com . 

Our products make great gifts for any animal lover because they will not only love the products but they'll really love knowing their gift helped animals get the love and care they need.

ALL of our products are new and come with a SATISFACTION GUARANTEE and 30 day return policy, in new condition. If you are not satisfied for any reason, please let us know. We go above and beyond to make sure that our customers are pleased with their purchases from our store. We will treat you the way we would want to be treated. If there is any issue at all with an order, we'll make things right for our valued friends.

Please check out our store and know that every purchase is also an important way to easily help animals in need by simply purchasing great products.  Please share and THANK YOU!!!

www.thepinkpigs.com

Rooterville Animal Sanctuary rescues primarily farm animals that have been abused, abandoned and neglected. We strive to save as many animals as we can.  Sadly, there are many more animals needing help than we can possibly help.  Due to lack of funding and Elaine's failing health, we are no longer taking in animals.

Some of the animals on the property belong to Elaine, who is happy to share them with good folks like you so that you can see what farm animals are really like!  (PS: they are FUN!) Elaine's farm is Fluffy Cow Farm and Gardens in honor of her beloved pet Highland Cow, Jett who you can meet or book a cuddle session with!  All of Jett's earnings help us care for ALL of the animals at Rooterville-Thanks Jett!

Hey friends! We're looking forward to your visit! ALL proceeds from your stay and/or experiences help us care for the animals at Rooterville Animal Sanctuary. They rely on the revenue from our stays and experiences to make sure no one goes hungry so it is super important when you book with us that you show up. If you can't make it, please give someone else the opportunity to book your stay or experience by giving us 5 or more days' notice that you can't make it for a full refund.

You can cancel or change your own experiences by clicking on the link provided with your reservation or text, call or email for changes/cancellations.  Please put URGENT in the subject line of emails.

WEATHER-RELATED CANCELLATIONS: 

• Hurricanes or severe weather: both stays and experiences will be canceled with no penalty. Rain is not severe weather however experiences can be canceled or rescheduled due to rain. 
• Stays will not be canceled or rescheduled due to rain, especially on holiday weekends. Weather forecasts are made up to 10 days in advance, please plan accordingly.
• Please note, Highland cow sessions are in a barn area protected from showers.  Storms with wind require rescheduling or cancellation.

STAYS & EXPERIENCES:

• Cleaning fees and taxes are 100% refundable for stays at all times.
• Cancellations  less than 5 days before your stay or experience, NO REFUNDS.   
• Cancellations 5 or more days before scheduled stays will be 100% refundable. 
• Visits can be rescheduled for any reason.
• Cancellations 3-5 days before your scheduled stay or experience are 50% refundable.