Cancellation Policy

Hey friends! We're looking forward to your visit! ALL proceeds from your stay and/or experiences help us care for the animals at Rooterville Animal Sanctuary. They rely on the revenue from our stays and experiences to make sure no one goes hungry so it is super important when you book with us that you show up. If you can't make it, please give someone else the opportunity to book your stay or experience by giving us 7 or more days' notice that you can't make it.


In the event of a cancellation, your non-refundable amount will become a donation.


Admission Tickets: Non-refundable except for bad weather.  Reschedules are allowed.


Experiences: Refundable or Reschedulable due to weather, your choice. Non-refundable up to 3 days prior to your date except in the event of bad weather. 50% Refundable 4-5 days prior and 100% refundable 7 or more days prior to your scheduled date.


Stays: 

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  • RV stays are 100% refundable or reschedulable in the event of severe weather. Cancellations are non-refundable up to 3 days prior to your date. 
  • Cancellations are 50% Refundable 4-5 days prior and 100% refundable 7 or more days prior to your scheduled date.
  • Wagon and Farm House stays are 100% refundable or reschedulable in the event of severe weather or hurricanes.
  • Cancellations are refundable 7 or more days prior to your arrival date.  Cancellations 4-6 days prior are 50% refundable and stays are non-refundable up to 1-3 days days prior to scheduled date, except for cleaning fee and taxes, which are 100% refundable.



Cleaning fees and taxes are refundable in the event of a cancellation. Non-refundable stays will become donations and be tax deductible as allowed by law.


WEATHER RELATED CANCELLATIONS: 

  • Hurricanes or severe weather: both stays and experiences will be canceled with no penalty. Rain is not severe weather however experiences and RV stays can be canceled or rescheduled due to rain. 
  • Stays (Farmhouse and Wagons) will not be canceled or rescheduled due to rain, especially on holiday weekends. Weather forecasts are made up to 10 days in advance, please plan accordingly.  Often, rain is forecast but we don't experience it, this is Florida!  Our property is high and dry, we have never experienced flooding.


EXPERIENCES:

  • Cancellations 4-5 days prior to an experience 50% refundable.
  • Cancellations 6 or more days prior, 100% refundable.
  • Cancellations less than 3 days prior to experiences, not weather related, NO REFUNDS, reschedules allowed. 


RESCHEDULING: Rescheduling is free. Please allow 24 hours is for a reschedule.


STAYS:

  • Cancellations for stays less than 3 (0-3)days before your stay, NO REFUNDS except for cleaning fee and taxes. 
  • Cancellations for stays 4-5 days before your stay, 50% refundable including 100% of cleaning fees and taxes.
  • Cancellations 6 or more days before scheduled stays will be 100% refundable. 


Your cancellation fees will be considered a donation and they will be tax deductible as allowed by law. ALL proceeds help us care for the animals, we appreciate your cooperation. Please keep your receipts for tax purposes.