Cancellation Policy

Hey friends! We're looking forward to your visit! ALL proceeds from your stay and/or experiences help us care for the animals at Rooterville Animal Sanctuary like little Ginger and Gracie. They rely on the revenue from our stays and experiences to make sure no one goes hungry so it is super important when you book with us that you show up. If you can't make it, please give someone else the opportunity to book your stay or experience by giving us 5 or more days' notice that you can't make it.

In the event of a cancellation, your non-refundable amount will become a donation.


Admission Tickets:  Non-refundable except for bad weather.  One reschedule is allowed.

Experiences:  Refundable or Reschedulable due to weather, your choice.  Non-refundable up to 3 days prior to your date.  50% Refundable 4-5 days prior and 100% refundable 6 or more days prior to your scheduled date.

Stays: 

Tent stays are refundable or reschedulable due to weather.  Non-refundable up to 3 days prior to your date.  50% Refundable 4-5 days prior and 100% refundable 6 or more days prior to your scheduled date.

RV stays are 100% refundable or reschedulable in the event of severe weather.  Cancellations are non-refundable up to 3 days prior to your date. 

Cancellations are 50% Refundable 4-5 days prior and 100% refundable 6 or more days prior to your scheduled date.

Wagon and Farm House stays are 100% refundable or reschedulable in the event of severe weather.  Cancellations are non-refundable up to 3 days prior to scheduled date, except for cleaning fee and taxes, which are 100% refundable. 

Cancellations are 50% refundable 4-5 days prior to scheduled date and 100% refundable 6 or more days prior to scheduled date.  Cleaning fees and taxes are 100% refundable

Cleaning fees and taxes are refundable in the event of a cancellation.  Non-refundable stays will become donations and be tax deductible as allowed by law.

WEATHER RELATED CANCELLATIONS: 

  • Hurricanes or severe weather: both stays and experiences will be canceled with no penalty. Rain is not severe weather however experiences and tent stays can be canceled or rescheduled due to rain. 
  • Stays (RV, Farmhouse and Wagons) will not be canceled or rescheduled due to rain, especially on holiday weekends. Weather forecasts are made up to 10 days in advance, please plan accordingly.

EXPERIENCES:

  • Cancellations 4-5 days prior to an experience 50% refundable.
  • Cancellations 6 or more days prior, 100% refundable.
  • Cancellations less than 3 days prior to experiences, not weather related, NO REFUNDS. 
  • RESCHEDULING:  Rescheduling is free for the first reschedule. Each reschedule after the first will be subject to a 10% fee, except for weather related re-schedules which incur no penalties.  24 hours is required for a reschedule.


STAYS:

  • Cancellations for stays less than 3 (0-3)days before your stay, NO REFUNDS except for cleaning fee and taxes. 
  • Cancellations for stays 4-5 days before your stay, 50% refundable including 100% of cleaning fees and taxes.
  • Cancellations 6 or more days before scheduled stays will be 100% refundable. 

 Your cancellation fees will be considered a donation and they will be tax deductible as allowed by law. ALL proceeds help us care for the animals, we appreciate your cooperation.  Please keep your receipts for tax purposes. 

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